项目管理中的高效沟通 Effective Communication in Project Management

 Course: Effective Communication in Project Management

课程名称：项目管理中的高效沟通

时长/Duration: 1 day

语言/Language: CN/EN

 

Introduction

Effective Communication in Project Management is a practical training designed to help participants communicate clearly and effectively in project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it only focuses on practical techniques which could bring visible improvements during the class. This training includes four project-based effective communication techniques:

• Project presentation technique

• Project escalation technique

• Project feedback technique

• Skills to gain support from stakeholder

All above-mentioned techniques will be practiced though real-case exercises during the training.

 

课程简介

项目管理中的高效沟通是一门专门针对项目场景的沟通技巧课程，可以帮助学员在项目场景中更加清楚、高效地沟通，尤其是在需要非职权领导力的困难场景中。这并不是一个关注高效沟通如何运行及其背后的心理学原理的理论化培训，相反，本课程聚焦在可以现场带来提升效果的实用工具。本课程包括四个基于项目的高效沟通技巧：

• 项目中的演讲技巧

• 项目中的汇报技巧

• 项目中的反馈技巧

• 获取项目干系人的技巧

以上提到的所有技巧都会通过培训中的实操练习得到锻炼。

 

Target Audience

Project managers, entry-level to mid-level management staff who need project-based communication.

 

目标学员

项目经理、需要基于项目沟通的初级到中级管理人员。

 

Objective

At the end of this session, participants will:

• Understand the key elements of project-based communication

• Master the techniques for effective project-based communication

• Achieve visible improvement on project-based communication

 

课程目标

在课程结束时，学员将：

• 理解基于项目沟通的要素

• 掌握基于项目高效沟通的技巧

• 收获基于项目沟通能力的显著提升

 

Course Outline

• What is project-based communication

In this section, we will introduce the characteristics of project-based communication and explain why it is different from other types of communication.

• Project presentation technique

In this section, we will introduce to the participants a catchy presentation technique – VIBE – which is especially useful in project presentation. Group exercises are included.

• Project escalation technique

External resource and support are crucial in project management. In this section, we will introduce a special project escalation technique – Elevator Escalation – which is especially useful when certain stakeholders are too busy to provide in time support to your project. Group exercises are included.

• Project feedback technique

In a healthy project environment, every member may need to intensively give and/or receive feedbacks to move the project forward. In this section, we will introduce the ground rules of feedback for givers and receivers and a technique called “Burger’s rule” which improves the effectiveness of feedback. Group exercises are included.

• Project team internal alignment technique

Project team members are expected to work towards the same direction, however, it is common to find out in reality different members even understand the project differently. In this section, we will introduce series of tools that help to build internal alignment within a project team. Group exercises are included.

 

课程大纲

• 什么是项目管理中的高效沟通

在这一部分中，我们会介绍基于项目沟通的特点，并解释基于项目的沟通和其他类型的沟通有什么区别。

• 项目中的演讲技巧

在这一部分中，我们会介绍一个通俗易懂的演讲技巧：VIBE，从声音、信息、肢体语言和情绪这四个方面强调在项目中做公开演讲的注意事项。该部分包括小组练习。

• 项目中的汇报技巧

在项目管理中，及时获取外部资源和支持是至关重要的。在这一部分中，我们会介绍一个特殊的项目汇报技巧：电梯汇报，这个技巧可以在干系人因为太忙而无法及时提供支持时起到重要作用。该部分包括小组练习。

• 项目中的反馈技巧

在一个健康的项目环境中，团队成员可能需要经常给出并收到反馈建议，这样才能推动项目进展。在这一部分，我们会介绍对反馈建议的给出者和接收者的基本要求，以及一个可以提高反馈建议有效性的技巧：汉堡原则。该部分包括小组练习。

• 建立项目团队共识技巧

我们期望看到一个项目团队的所有成员都朝着同一个方向努力，然而在实际中，大家常常发现不同的团队成员对项目的理解甚至都是不同的。在这一部分，我们会介绍一系列的工具用于帮助在项目团队内建立共识。该部分包括小组练习。