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Course: Effective Communication in Project Management
课程名称：项目管理中的高效沟通
时长/Duration: 1 day
语言/Language: CN/EN
Introduction
As a project leader, a role that often leads without authority, have you ever run into one of these dilemmas?
• At an important project meeting, the more you want to impress your stakeholders, the more off the meeting goes…
• Your project requires extra support from top management, yet the key stakeholders are too busy to attend meetings or even to read your emails…
• A team member frequently delays on task delivery, but you are not comfortable giving direct feedbacks as you are not his/her line manager…
• Stakeholders may have different opinions on the project, you realize that it is too difficult to convince people with different positions and backgrounds…
• In multi-national companies, most projects require stakeholders from different nations, but it seems difficult to form close relationship with them due to cultural differences…
• In the post-pandemic era, must of your team communication happens online, but it seems more challenging to express yourself properly and accurately via chatting apps, emails, and virtual meetings…
This is a practical training designed to help participants communicate clearly and effectively in 6 project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it focuses on practical techniques which could bring visible improvements in class.
课程简介
作为经常需要非职权领导力的项目负责人，你是否也经历过以下窘境？
• 在重要的项目会议上，你想要给关键干系人留下好印象，但往往越重视，越适得其反…
• 项目需要管理层的支持，但是相关领导太忙，没有时间参加会议，甚至没时间回复邮件…
• 项目组员经常不按时交付，但你并不是他的直线经理，因此难以给出直接的意见和建议…
• 干系人对项目有着不同想法，但你发现要说服不同背景和立场的人实在太难…
• 外企中很多项目需要和不同国家的干系人打交道，但因为不熟悉对方的文化背景和沟通习惯往往难以建立紧密的关系…
• 在后疫情时代，多数团队沟通在线上发生，但似乎通过聊天软件、邮件、线上会议很难准确表达自己…
本课程针对以上场景设计，旨在通过技巧解读与团队演练，帮助学员们在6个不同的项目场景中，尤其是在需要非职权领导力的困难场景中，更加清楚、高效地沟通。这并不是一个主要关注高效沟通如何运行及其背后的心理学原理的理论化培训，相反，本课程聚焦在可以现场带来提升效果的实用工具。
Target Audience
Project managers, entry-level to mid-level management staff who need project-based communication.
目标学员
项目经理、需要基于项目沟通的初级到中级管理人员。
Objective
At the end of this session, participants will:
• Understand the key elements of project-based communication
• Master the techniques for effective project-based communication
• Achieve visible improvement on project-based communication
课程目标
在课程结束时，学员将：
• 理解基于项目沟通的要素
• 掌握基于项目高效沟通的技巧
• 收获基于项目沟通能力的显著提升
Course Outline
Efficient expression and communication in project management
In this section, we will introduce the importance and basic requirements of efficient expression through an interesting interactive game. Based on interactive Q&A, summarize the characteristics of communication in project management and explain the differences between communication in the project and other types of communication. (including interactive game and Q&A)
Communication techniques in six Project Management situations
• Project presentation technique
In this section, we will introduce a simple and easy to understand effective presentation technique: VIBE, which emphasizes the precautions for making public speeches in the project from four aspects: voice, information, body language, and emotions. (Including group exercises)
• Project escalation technique
Timely access to external resources and support is crucial in project management. In this section, we will introduce a special project escalation technique: Elevator Speech, which can play an important role when stakeholders are too busy to provide timely support. (Including group exercises)
• Project feedback technique
In a healthy project environment, project managers team members may need to provide and receive feedback and suggestions frequently in order to drive project progress. In this section, we will introduce the basic requirements for the sender and receiver of feedback suggestions, as well as a technique that can improve the effectiveness of feedback suggestions: the Hamburg principle. (Including group exercises)
• Skills to gain support from stakeholder
Stakeholders from different backgrounds may have different attitudes towards project work due to their naturally different positions. In this section, we will introduce the general process of convincing stakeholders, so that project managers can smoothly obtain support from people from different backgrounds (including group exercises)
• Cross-cultural communication technique
When encountering stakeholders from different countries, it is often difficult to establish close relationships due to unfamiliarity with each other's cultural background and communication habits. In this section, we will introduce the three major challenges of cross-cultural communication and lead students to overcome them one by one, allowing them to easily establish friendly relationships with people from different cultural backgrounds (including group exercises)
• Online communication technique
In today's environment, online communication has become a part of project management and even daily work. In this section, we will introduce the techniques and precautions for online communication through chat software, email, and video conferencing to ensure the accuracy of online communication and improve its efficiency. (Including group exercises)
Review and Summary
Assignment: communication skill practice in WeChat group for 4 weeks
课程大纲
高效表达与项目管理中的高效沟通
在这一部分中，我们会通过一个有趣的互动游戏，介绍高效表达的重要性和其基本要求。并基于互动问答，归纳项目管理中沟通的特点，并解释项目中的沟通和其他类型的沟通有什么区别。（含互动游戏和问答）
六个项目管理场景中的沟通技巧
• 项目中的演讲技巧
在这一部分中，我们会介绍一个通俗易懂的演讲技巧：VIBE，从声音、信息、肢体语言和情绪这四个方面强调在项目中做公开演讲的注意事项（含小组练习）。
• 项目中的汇报技巧
在项目管理中，及时获取外部资源和支持是至关重要的。在这一部分中，我们会介绍一个特殊的项目汇报技巧：电梯汇报，这个技巧可以在干系人因为太忙而无法及时提供支持时起到重要作用（含小组练习）。
• 项目中的反馈技巧
在一个健康的项目环境中，团队成员可能需要经常给出并收到反馈建议，这样才能推动项目进展。在这一部分，我们会介绍对反馈建议的给出者和接收者的基本要求，以及一个可以提高反馈建议有效性的技巧：汉堡原则（含小组练习）。
• 获取干系人支持技巧
不同背景的干系人由于天然的不同立场，对项目工作会产生不同的态度。在这一部分，我们会介绍说服干系人的一般流程，使项目管理者可以顺利获取不同背景人员的支持（含小组练习）。
• 跨文化沟通技巧
在遇到不同国家的干系人时，常常因为不熟悉对方的文化背景和沟通习惯难以建立紧密的关系。在这一部分，我们会介绍跨文化沟通的三大难题并带领学员逐一破除，是学员可以轻松和不同文化背景的关系人建立友好联系（包括小组练习）。
• 线上沟通技巧
在如今的大环境下，线上沟通已经成了项目管理甚至日常工作的一部分。在这一部分，我们会介绍通过聊天软件、邮件、视频会议三种线上方式沟通的技巧和注意事项，以保证线上沟通的准确性，从而提升线上沟通效率（包括小组练习）。
回顾与总结
作业：在微信群练习沟通技巧持续四周
