面向卓越运营从业者的Coach the Coach培训 Coach the Coach Training for Operation Excellence Personnel

Course: Coach the Coach Training for Operation Excellence Personnel  

课程名称：面向卓越运营从业者的Coach the Coach培训

Time: 2 Days, 9am – 6pm

Language: CN/EN 

 

Target audience

• The core Operation Excellence personnel who need to coach other continuous improvement projects

• Managers who want to improve their subordinate’s performance and personal potential

目标学员

• 需要辅导他人持续改善项目的卓越运营核心人员

• 需要提升下属工作表现和个人潜力的管理人员

 

Objective

• Clarify the role as a coach

• Introduce effective coaching techniques

• Specify how to coach Operation Excellence projects from technical, managemental and personal perspectives

• Develop a customized coaching handbook to guide future practice

 

课程目标

• 澄清教练/辅导的角色

• 介绍有效的辅导技巧

• 明确如何从技术、管理和个人角度辅导卓越运营项目开展

• 制定针对性的卓越运营项目辅导手册，以指导未来实践

 

Course Outline

Day 1

• Section 1: Get to know the role as a “Coach” 

◦ What is coaching?

◦ Bossing vs. Teaching vs. Coaching

◦ Types of coaching

◦ Characteristics of a good coach

• Section 2:  Coach techniques

◦ Coaching Framework: the GROW model and ORACLE model

◦ Rapid Coaching: the Coffee Break Coaching model

◦ Effective Listening: the 4R model

◦ Effective Questioning: the 3 “more” 3 “less” principle

◦ Effective Feedback: the “BIA” and “BID”approaches

• Case study:

◦ Good examples to follow

◦ Bad example to avoid 

• Practical Exercise

 

Day 2

• Section 1: Get to know Operation Excellence program management 

◦ How does a mature OpEx program work?

◦ How is a OpEx project topic selected?

◦ How does a OpEx project succeed or fail?

• Section 2: The common obstacles in a OpEx project

◦ Project leader selection

◦ Project topic selection

◦ Typical obstacles in different OpEx projects

• Section 3: Coach a OpEx project

◦ Technical coaching

◦ Project management coaching

◦ Personal motivation and behavior coaching

◦ Other advices

• Case study:

◦ Project real case coaching 1

◦ Project real case coaching 2

• Collaborative Workshop: Develop a customized OpEx project coaching handbook 

 

课程大纲

第一天

• 模块一：了解“Coach”的角色

◦ 什么是教练（coach）?

◦ 领导（Boss） vs. 培训师（Teacher） vs.教练（ Coach）

◦ 教练的类型

◦ 一个好教练的特点

• 模块二：常用辅导技巧

◦ 辅导框架： ORACLE 模型

◦ 快速辅导：茶歇辅导模式

◦ 有效倾听：4R模式

◦ 有效提问：三多三少原则

◦ 有效反馈：“BIA”途径和 “BID”途径

• 案例分析：

◦ 需要借鉴的正面案例

◦ 需要避免的负面案例

• 实操练习

 

第二天

• 模块一：了解精益六西格玛项目管理

◦ 一个成熟的卓越运营Program如何运作？

◦ 一个卓越运营项目是如何生成的？

◦ 一个卓越运营项目如何走向成功或失败？

• 模块二： DMAIC项目中的常见困难

◦ 项目负责人的选择

◦ 项目主题的选题

◦ 不同类别卓越运营项目的典型困难

• 模块三：DMAIC项目辅导

◦ 技术上的辅导

◦ 项目管理上的辅导

◦ 个人动机和行为辅导

◦ 其他建议

• 案例分析：

◦ 卓越运营项目辅导案例1

◦ 卓越运营项目辅导案例2

• 共创工作坊：创建定制化卓越运营项目辅导手册